What hours are Customer Support available?

Monday-Friday 8AM-5PM EST.

I have placed my order, but not sure how to access my products.

Not to worry. Computers can be tricky sometimes.

You should have received an email containing your username and password shortly after completing your purchase. If you haven't seen this in your inbox, please check your spam folder. That email will also contain a link to help you log in to your account. Can't find that email? You can reset your password HERE using the email address you purchased with.

I forgot my password. How do I login?

No problem! Reset your password HERE.

What forms of payment do you accept?

You can purchase the New Life Promise Plan with your credit or debit card (Visa, Mastercard, Discover, or American Express). We do not accept PayPal at this time.

What is your refund policy?

If you are unhappy with your products for any reason at all, please contact us within 60 Days of your purchase and we will refund your money. No questions asked. That’s 2 whole months for you to enjoy the program. 😊

Do I receive a hard copy of the New Life Promise plan or is it an online program?

Yes and yes! The New Life Promise plan is available in hard copy form and also available immediately via digital download (gotta love the internet!). The hard copy is offered at no extra charge, we just ask that you cover the cost of shipping. If you do not see the shipping charge on your receipt, please contact our wonderful Customer Support team below and they will help you get a hard copy mailed to your home.

Is your program Keto, Paleo, or Vegetarian?

The New Life Promise plan is not a keto, paleo, or vegetarian program. We believe God provided us with a variety of wonderful foods to nourish our bodies, so we do not eliminate any food groups. If there is any particular food you don’t enjoy, we give you simple strategies to make substitutions.

I am allergic to dairy. Can I still follow the New Life Promise meal plans?

Yes. The New Life Promise plan does include some dairy, but these foods can be easily swapped out with healthy nondairy alternatives like almond milk, coconut milk, cashew milk, almond yogurt, cashew yogurt, or coconut yogurt.

I don’t have a lot of time to cook. Can I still follow this plan?

We have created each recipe to require minimal preparation and cooking. With that being said, it will still require some shopping and cooking on your part, so yes, a few pots and pans may get dirty in the process. 😉

I have a large family. Can I make this food for my family?

Yes, yes and yes. The meals included in the New Life Promise plan are not just nutritious, they are absolutely delicious (as has been told to us by our members and their families). These meals are perfect for your whole family and we’ve been told even cranky teenagers love them. 😉

I'm already a member and I have a specific question about following the program (ex: food choices, meal plans, recipes, weight loss results).

Isabel and our New Life Promise coaches are ready and available for you in our exclusive New Life Promise Facebook group. This is where you can ask all your nutrition related questions. It's also a wonderful place to get support, encouragement, and continued prayer from other New Lifers who are on this journey alongside you. The link to the private Facebook group can be found on PAGE 4 of your Food Meets Faith Manual.

I just purchased the New Life Promise Plan and am having trouble logging into my account.

Our wonderful Customer Support team is ready to help with all your login needs. You can reach out to them using the contact information below.

I am not a member yet, but I would love to hear more about the New Life Promise Plan.

We love telling everyone about the New Life Promise Plan! You can speak with one of our wonderful Customer Support agents by calling:

US & Canada: 1-800-941-1507
Monday - Friday, 8:00 AM - 5:00 PM Eastern Time
The New Life Promise Customer Support Team is happy to help you with any of your questions relating to the following:
  • Order Placement
  • Purchase Details
  • Tech Support
Contact Support Form